Here are some comments from our Customers ….
I really admire the business Jim and Sunny have developed from years of contracting experience and service dedication. These guys were spot on with product knowledge, performance and delivery. I own a US Top 100 Commercial Landscape Firm and spent 5 years finishing my own backyard. After spending 10+ hours surfing for the right product, I picked up the phone and reached JIM who really introduced me with the perfect BGE grill, Fire magic power burner and pizza oven. No pressure sales, extreme product knowledge and exceptional service after the sale. (I lost a handle during install and they sent a replacement out without any question or hassle). I highly recommend these guys and can’t wait to do the next project with them. Keep up the great work. Mike J. Yorba Linda
I was EXTREMELY pleased with the info/service provided. I was planning on purchasing a Fire Magic grill and a Patio furniture. I was confused as to my options etc… Decided to call BBQ OUTLET and got connected to Jim. He gave me the info and choices, recommended matching equipment, and made me feel informed and in command. No high pressure sales pitch etc… as a matter of fact, he saved me $100 on an $3G purchase. Even though I am on the other end of the county got the items in under a week. Hats off.. thanks!!! Kathey N. Corona.
Our homeowners association in Florida was seeking to buy multiple new BBQs but our local selection was limited and we wanted to explore the idea of buying commercial level grills that could withstand our salt and sea air,which typically destroys a BBQ in less than a year. Our 175 homeowners are avid grillers and place a lot of demand on the units. Lacking local resources we were referred to BBQ OUTLET which was very kind and helpful but after learning all our unique requirements – natural gas, 308 stainless, etc etc, – they referred us to JIM. Jim spent a lot of time learning our needs, understanding our budget and looking into shipping, options, etc. He did this realizing we may not ever make a purchase and were really learning all about BBQs on his paid time. Beyond the call. In the end, our budget could handle the kind of grill we would need. But thanks to JIM we now know what we can get, what will serve us best, the numbers to buy and ship and lots more. We’re I in Jim’s shoes,I’d have given up long ago but he remained cordial, helpful and efficient to the very end. Goathic Inc. Irvine
I typically don’t write reviews but I felt that my experience with the BBQ OUTLET so exceeded my expectations that I had to write. I purchased a new barbeque recently and not only was extremely satisfied with the product, the customer service I recieved was extraordinary. The unit arrived with the wrong connector for the rotisserie motor and the team there responded with the right one immediately and without question. Where other organizations would have given me a hard time, the BBQ OUTLET staff had the right connector on my doorstep almost overnight. I would definitely recommend them (and have) to anyone looking for outdoor equipment. Joe T. Fullerton
About a year and half ago I was shopping on line for outdoor kitchen equipment and that’s when I found BBQ OUTLET. The selection was outstanding and prices were the best could find. I bought a grill, dual burners, access doors and a sink. All arrived on a pallet in perfect condition as promised. Over a period of time, I needed some parts and Sunny and his staff were most accommodating helping me get the right part and shipping it to me free. Highly recommend to anyone wanting the best price on equipment and outstanding customer service. Thanks for everything Sunny, when I expand, I’ll be doing more business with BBQ OUTLET . Bill C. Tustin
I was very pleased with their customer service. Jim Cannon, specifically was very helpful in giving me assistance in choosing the proper selections for my outdoor kitchen. In fact, when we first spoke, it was my intention to purchase all of my appliances through BBQ OUTLET, which included a 42″Twin Eagle grill. He was helpful in explaining technical information about grills, As a result, I purchased all of the remaining parts for the outdoor kitchen (Door, Drawers, Fridge etc) through BBQ OUTLET. Jim’s expertise and professional assistance was invaluable. His follow though was also great. I received my purchases very promptly and in great condition! Bill G. Orange